Frequently Asked Questions


Q: Which payment methods do you accept?

A: We accept the following payment methods:


Q: How much do you charge for delivery?

A: UK delivery is calculated automatically at checkout. Most items are sent by Royal Mail Special Delivery but other services are used for some items, e.g. very large/heavy pieces.

Overseas postage is charged at cost and calculated based on packaged weight. Once we receive your order, we will calculate postage costs and contact you with a quotation for the total amount due.


Q: What delivery methods does Perfect Pieces use?

A: All of our parcels are shipped using services that are tracked and signed for at the point of delivery. Most parcels are sent using one of the following services:

We also use various courier services (e.g. DHL) where the services above cannot meet our requirements.


Q: When will my item be despatched?

A: Items paid for by PayPal or Postal Order are normally despatched within two working days of receipt of payment. For cheque payment, items are normally despatched five working days after receipt of payment.


Q: How long does delivery take?

A: Most items are sent by Royal Mail Special Delivery (guaranteed next working day delivery).

For certain items, we also use Royal Mail 1st Class Recorded Delivery (normally next working day), Parcelforce 48 (two working day delivery) or other courier services offering tracked, next day delivery.

All of these methods are signed for at the point of delivery and tracked throughout their journey.


Q: What countries do you ship to and how much does it cost?

A: We ship to the USA, Canada, Australia, New Zealand and throughout Europe. If your country isn't listed here, please contact us to see if we can ship to you. All overseas shipments are sent by Royal Mail International Signed For Airmail or a reputable courier service which provides tracking and requires a signature at the point of delivery. We do not send items by surface mail.

Overseas shipping costs vary according to size, weight and destination. Please email sales@perfectpieces.co.uk if you would like a quotation before ordering.


Q: Do I have to sign for my package?

A: Yes. All of our parcels are sent using services that require a signature on delivery. We do this so that we can be sure you have received your parcel successfully.


Q: Can I track my package?

A: Yes. All the mail services we use offer tracking. We will send you your tracking number in an email confirming the despatch of your order.


Q: What happens if my order gets broken in the post?

A: Damage in the post is much less common than people often think. We have only had one piece damaged in more than five years of posting ceramics. However, if your piece should be damaged, please notify us by email or telephone before returning the item to us by post in its original packaging, if possible. On receipt of the damaged item, we will issue a full refund of your original purchase price. Return postage cannot be refunded.


Q: What happens if my order doesn't arrive?

A: We send all pieces by tracked, 'signed for' delivery services. Non-delivery is extremely rare but if this should happen, we will issue you with a full refund. Please note that we cannot do this until sufficient time has passed for Royal Mail/Parcelforce to accept the parcel as lost. This is usually a number of weeks from the posting date.


Q: Will I receive a receipt for my purchase?

A: Yes. All orders are shipped with a printed invoice including the item description and purchase price and date.


Q: Can I have the item sent as a gift?

A: If you pay by cheque, we can ship your item to a different address and/or send the invoice to your separately. Please let us know of your requirements when ordering.

Items paid for with PayPal can only be shipped to your PayPal account address. This is necessary for us to comply with PayPal's terms and conditions for sellers.


Q: Can I have the item sent to a different address from my home address?

A: If you pay by cheque, we can ship your item to a different address and/or send the invoice to your separately. Please let us know of your requirements when ordering.

Items paid for with PayPal can only be shipped to your PayPal account address. This is necessary for us to comply with PayPal's terms and conditions for sellers.


Q: How do I add items to my shopping basket?

A: To add an item to your shopping basket, just click on the 'Click to Buy' button next to each item. It will then be added to your basket.

You can view the contents of your shopping basket at any time using the 'View Basket' link in the top left corner of the screen.


Q: How can I delete an item from my shopping basket?

All of the items in your basket will be listed on the screen.

To the right of each item, there is a check box. For each item you wish to remove, check this box by clicking in it.

Next, click the Update Basket button to remove your unwanted items.


Q: Is the ordering process secure?

A: Our ordering process does not require you to provide any information other than your name and address. If you choose to pay by card or PayPal, you will be redirected to PayPal's secure website where you will enter your card details.

Perfect Pieces does not have access to any of your PayPal payment information, we simply receive your payment in our PayPal account.


Q: How do I look after my purchase?

A: Our antique and collectable ceramics don't generally need much looking after. Dust them carefully occasionally, try to avoid direct sunlight and if possible keep them in a display cabinet. For further help please contact a specialist locally.